Privacy Policy

What Information Is Collected

We collect information that you provide directly to us, including:

• Name, email address, phone number, and postal address when you fill out our contact or quote form
• Project details and service requirements you provide
• Communication preferences you select
• SMS opt-in consent and phone numbers for text messaging services
• Device information and browsing data through cookies and analytics

We may also collect information automatically when you visit our website, including:

• IP address and device type
• Browser type and operating system
• Pages visited and time spent on our website
• Referring website or source

How Your Data Is Used

We use the information we collect to:

• Respond to your inquiries and provide customer service
• Provide you with quotes and estimates for our services
• Schedule and perform services
• Send promotional communications and service updates (with your consent)
• Send SMS messages if you have opted in to our text messaging program
• Improve our website and services
• Comply with legal obligations

SMS Opt-In Details

By providing your phone number and opting in to our SMS program, you consent to receive text messages from Epoxy Flooring Pacific Inc.

• SMS opt-in is voluntary — you must explicitly consent to receive text messages
• We use SMS to send promotional offers, service reminders, and appointment updates
• Message frequency may vary based on your interactions with our business
• Standard message and data rates may apply from your mobile carrier

We do NOT share, sell, or rent your phone number or SMS opt-in data to any third parties or marketing partners. Your phone number is used solely by Epoxy Flooring Pacific Inc. to communicate with you directly.

Cookie & Tracking Information

Our website uses cookies and similar tracking technologies to enhance your browsing experience:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Used to deliver relevant advertisements (optional)

You can control cookie settings through your browser preferences. Disabling cookies may affect website functionality.

Data Security Practices

We implement appropriate technical and organizational measures to protect your personal information:

• Secure HTTPS encryption for all data transmission
• Access controls limiting employee access to personal information
• Regular security assessments and updates
• Secure storage of customer data with encryption
• Vendor assessments for third-party service providers

Your Rights

You have the right to:

• Unsubscribe: Opt out of SMS messages at any time by replying STOP to any message
• Update Information: Request correction of inaccurate personal information
• Access: Request a copy of the personal information we hold about you
• Delete: Request deletion of your personal information (subject to legal requirements)
• Opt Out: Unsubscribe from marketing emails and SMS at any time

To exercise any of these rights, please contact us at epoxyflooringpacific@gmail.com or call (909) 437-8859.

Information Sharing

We do not sell, trade, or rent your personal information to third parties.

We may share your information only with:

• Service providers who assist us in operating our business (bound by confidentiality agreements)
• Legal authorities when required by law or to protect our rights

Regarding SMS Data: As stated above, we do NOT share, sell, or rent your phone number or SMS opt-in consent to any third parties. Your SMS data remains confidential and is used only by Epoxy Flooring Pacific Inc.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Contact Us

If you have any questions about this Privacy Policy or to exercise your rights, please contact us:

• Business: Epoxy Flooring Pacific Inc.
• Phone: (909) 437-8859
• Email: epoxyflooringpacific@gmail.com
• Location: Southern California

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.